Studio policies

CANCELLATIONS

Cancellation Policy

Booking Cancellations:

Notice Period: We require 24 hour notice to cancel a booking without incurring any charges.

Charges for Late Cancellations:

Cancellations made less than 24 hours before the booking date will incur a cancellation fee of the full amount of the service fee. We understand that unforeseen circumstances can arise, and we appreciate your understanding in helping us maintain the quality of our services and accommodate other clients.

No-Show Policy: If you do not show up for your booking and have not informed us of the cancellation, a no-show fee of the full amount of the service will be charged.

MINIMUM NUMBERS

All group classes require a minimum of two participants to proceed. If only one client is booked, an alternative class option will be offered.

Studio sessions are booked per client. For example, if a Duet class is affected by a cancellation within the 24-hour period, the remaining client will be notified and given the option to either:

• continue with the session as a Private appointment, or

• cancel and reschedule for another available time within the same week, subject to availability.

HEALTH AND SAFETY

Evolution Pilates reserves the right to deny participation in a class if your health and safety, or those of other clients, may be compromised. Please only attend class if you are well.

Please follow the instructions of the instructor when using equipment.

Sticky socks must be worn to all sessions. Socks are available for purchase at the studio.

Evolution Pilates Studio respects your privacy. This policy explains what information we collect, why we collect it, and how we look after it.

What we collect

When you contact us, request a booking or become a client, we may collect your name, email address, phone number and emergency contact. To teach you safely, we may also ask about injuries, health conditions, pregnancy or other relevant health information. If you claim through private health insurance, we may record your health fund details.

Why we collect it

We use your information to manage your bookings and payments, provide safe and appropriate Pilates instruction, contact you about your sessions, and issue receipts for health fund claims. We only collect health information that is relevant to your sessions, and only with your consent.

Who can see it

Your information is only seen by Lauren and anyone working on the studio's behalf who needs it to run your sessions. We never sell your information. We only share it if you ask us to, if it's needed in an emergency, or if the law requires it.

How we store it

Your information is stored securely using trusted online booking and accounting services. Some of these services may store data on servers outside Australia. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Please don't include health information in the website contact form — tell Lauren in person or on your client health form instead.

Your choices

You can ask to see or correct the information we hold about you at any time, or ask questions about this policy, by emailing evolutionpilatesstudio@gmail.com. If you have a privacy concern, contact us and we'll respond as soon as we can. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Last updated: November 2026